Shipping Policy

Shipping Policy

1. Order Processing Time:

  • All orders are processed within 1-3 business days, excluding weekends and holidays. We make every effort to ship orders as quickly as possible.

2. Shipping Rates and Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout. We offer standard and expedited shipping options. Delivery times are estimates and commence from the date of shipment, not the date of order.

3. Shipping Destinations:

  • We currently ship to addresses within the [United States]. If your location is not listed, please contact us before placing an order to inquire about the possibility of shipping to your destination.

4. Shipping Confirmation and Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Please note that it may take up to 24 hours for the tracking information to be updated.

5. Customs, Duties, and Taxes:

  • Lovely Surprises is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Lost or Stolen Packages:

  • Lovely Surprises is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to the address you provided during checkout, and you have not received it, please contact the carrier directly to file a claim.

7. Returns and Refunds:

  • Please refer to our [Link to Return Policy] for information on returns and refunds.

8. Shipping Restrictions:

  • Some items may be restricted for shipping to certain locations. If you are unsure whether we can ship to your address, please contact us before placing an order.

9. Contact Information:

  • For any further inquiries or assistance regarding shipping, please contact our Customer Service team at [Your Customer Service Email].

10. Policy Updates:

  • Lovely Surprises reserves the right to update this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website.

By placing an order with Lovely Surprises, you agree to the terms outlined in this Shipping Policy.